WordPress care · An ongoing relationship
Your website, looked after.
Keep your WordPress website up to date, backed up and supported by someone who knows your business. We can take over an existing site and agree the right level of care with you.
Hosting, updates, backups and hands-on support, quoted for your website.
An ongoing partnership · LMI UK
“Brand Aspect has been a helpful, dependable and responsive local partner for LMI UK. Andy looks after our website and makes time to understand where we want to take the business next, working on strategic plans as well as responding well to the various things that arise week-by-week.”
Andy Fairweather
Your contact at Brand Aspect.
The routine work still needs doing
WordPress relies on hosting, themes, plugins and third-party services that change over time. We take responsibility for the agreed checks and updates, and help restore the site if something goes wrong.
Checks that are easy to postpone
- •Reviewing plugin and theme updates before they build up
- •Testing important pages and enquiry forms
- •Confirming that recent backups can be restored
What Brand Aspect manages
- •Scheduled update checks and security review
- •Uptime monitoring with a practical response process
- •UK-based support and an agreed route for urgent problems
Moving an existing site to Brand Aspect
We begin with your current site address, hosting details and known problems. We review access, backups, software versions and security, then explain what needs fixing and who is responsible. Migration, remedial work and ongoing care are quoted separately before support begins.
Discuss a site takeoverChoose the level of care
Essentials covers routine care, Performance adds hands-on checks and an agreed support allowance, and Partner is for sites that need scheduled reviews and development time. We review your site before quoting the exact arrangements.
Essentials
Brochure sites that need reliable hosting and routine care
- Hosting review and management
- SSL and backup arrangements
- Uptime monitoring arrangements
- Scheduled plugin and theme update reviews
- Organised storage for supplied brand and print files
Performance
Active business sites that need regular hands-on checks
- Everything in Essentials, plus
- Manual site checks
- Security configuration review
- Image and database optimisation
- An agreed allowance for support or content edits
Partner
Online shops and sites used for bookings
- Everything in Performance, plus
- Priority support
- Broken-link scans
- Scheduled review calls
- Development time agreed for your site
Each proposal confirms backup frequency and retention, checks, support time, response arrangements, third-party costs, payment terms and notice. Work outside the agreed scope is quoted separately.
What we agree with you
These four areas guide the review. Your proposal records what is included and who is responsible.
Speed
Hosting and configuration reviewed for the needs of your site.
Security
Managed security controls, malware monitoring, and update checks.
Backups
Backup frequency, retention and restore support agreed for your site.
Support
UK-based support with practical developer input when an issue needs it.
Common questions
What is included, how it works and what happens next.
Can I host the site myself for less?
Yes. You will need someone to manage access, updates, backups, monitoring and fault finding. A Care Plan assigns that responsibility to Brand Aspect.
What happens if I go over my support hours?
We agree the scope and rate for additional work before it starts. If you regularly need more support, we can review the plan with you.
Am I locked in?
The minimum term, payment schedule and cancellation notice are set out in your proposal before you commit.
What if my site goes down?
Your proposal sets out monitoring, support availability and the route for reporting an outage. Response arrangements depend on the site and the support agreed.
Do you support sites you didn't build?
Yes. We start with an access, hosting, backup and security review. Migration and any work to resolve existing problems are quoted before ongoing support begins.
What's included in the print asset storage?
We can keep an organised copy of the logo files, print-ready PDFs, business card templates and brand guidelines supplied for your account. Access and retention are handled in line with the service terms and Privacy Policy.
Looking for reliable WordPress support?
Tell us how the site is used, where it is hosted and what support you need. We will recommend a plan or quote the takeover work first.
Discuss a care plan